Privacy Policy

1. About Us

Townlet UK is operated by [Data controller name and address to be confirmed]. For privacy inquiries, please contact [Privacy contact email to be confirmed].

2. Information we collect

We collect and process the following information:

• Account Data: When you sign in (e.g., via Google), we store your email address and display name.
• Profile & Preferences: Information you choose to provide such as your saved places, towns you follow, and notification preferences.
• User Content: Listings, events, edits, and business claims you submit.
• Town Suggestions: Town name, district, postcode area, reason, and your contact details if provided.
• Location Data: If you grant permission via your browser, we use your approximate location to show local results. This is not stored on our servers unless you explicitly save a location preference to your account.
• Technical Data: IP address, browser type, and usage data collected via cookies for site functionality and basic analytics.

3. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contract: To provide the service you have requested (e.g., maintaining your account).
• Consent: For geolocation services and certain types of communication.
• Legitimate Interests: To improve Townlet, maintain security, and prevent fraud.

4. Data Sharing and Processors

We do not sell your personal data. We use third-party processors to help run our service:

• Hosting & Database: Supabase and Vercel (data hosted in EEA/UK regions where possible).
• Authentication: Supabase Auth.
• Email Delivery: [Email service provider to be confirmed].
• Analytics: [Analytics provider to be confirmed, e.g., Umami or Plausible].

5. Data Retention

We keep your account data for as long as your account is active. If you delete your account, we will remove your personal data within [Retention period to be confirmed, e.g., 30 days], though some anonymised content (like edits to public listings) may remain.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data.
• Object to or restrict processing.
• Data portability.

To exercise these rights, please contact us.

7. Cookies

We use essential cookies for authentication and security. We may use optional analytics cookies to understand how Townlet is used; you can manage these via your browser settings.

8. Complaints

If you have a concern about our data practices, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.